Get intentional about when you choose video over chat to ensure that employees feel heard, connected, and understood. Chat has been a workplace tool for many years, but since COVID-19, the use of this tool is only growing. Just look at the growth of Slack: At the end of its 2020 fiscal year, it had 110,000 paid customers and by 2021, that number has increased to 142,000, according to Statista.Read Full Story