If it feels like there is a steady stream of fresh outrage over consumer-brand gaffes, it may be because companies have become more adept at managing controversy than at pre-empting it.
WSJ.com: WSJD, Wall Street Journal: Technology
Tue, 02/19/2019 - 6:25am
If it feels like there is a steady stream of fresh outrage over consumer-brand gaffes, it may be because companies have become more adept at managing controversy than at pre-empting it.