By Justin Bachman, Bloomberg As everyone learned when a passenger was forcibly removed from a United Express flight, social media and the ubiquity of mobile phone cameras have shifted the ground rules for airline customer service. The best and worst corporate interactions speed across the Internet, with potentially dire results for corporate targets of public anger. For air carriers in particular, “the world changed” last April after the Chicago dragging incident, Oscar Munoz , chief executive of United Continental Holdings Inc., said in a June talk at the Wings Club in Manhattan.

BING NEWS:
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    “You’re a woman, so you must be a stewardess,” Minnesota U.S. representative Ilhan Omar wrote on social media in a handy translation, in case anyone didn’t get the subtext.
    03/27/2024 - 3:34 am | View Link
  • 2 British Airways flight attendants were fired after a video of them appearing to mock Asian passengers circulated on social media
    A TikTok with over a million views showed one of the staff members making a racist gesture and mocking the Chinese accent.
    03/21/2024 - 12:06 am | View Link
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