Dear Amy: I’m president of my Home Owners Association, and generally enjoy the job in our 282-unit community. I’ve noticed that ever since our area went on shelter-in-place, I’ve received several calls where the homeowner was extremely agitated. Often, they begin the conversation at high volume and also halfway through their sentence. I’m guessing that this agitation is coronavirus-related and has little to do with what’s happening in our community. I’m an engineer with poor people skills. Any suggestions on how I can calm down these callers? — HOA Helper Dear Helper: I appreciate your question, and what you are trying to do for your community members. During “normal” times, your engineering skills are probably an ideal fit when fulfilling your important function.