Cable Tv’s Consumer Satisfaction Scores Improve But Remain Low: Study

David Lieberman, Deadline.com
Tue, 05/31/2016 - 9:01pm

There’s good news, kinda, for cable operators in the latest American Customer Satisfaction Index. The industry has stopped the two-year slide in consumer ratings scores with a 3.2% increase for their pay TV services and a 1.6% increase for internet services. The problem? The scores of 65 for TV and 64 for internet put them at the bottom of the pack among the industries ACSI tracks.

Topics: american customer satisfaction index acsi tv cable consumer scores increase services internet

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Cable Tv’s Consumer Satisfaction Scores Improve But Remain Low: Study

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