Comcast unveiled a new feature that allows customers to track their service technician. We all know that time is precious, and for once it seems like Comcast is agreeing with consumers on that point. The company, which has a decidedly checkered consumer relationship, unveiled a new attempt to project a more consumer-friendly appearance by beginning tests of a new app that allows people waiting on a service call to track where a technician is currently located. The service, Comcast’s latest attempt to project a more consumer-friendly appearance, was announced on a blog post titled “Your Time Is Valuable; We Don’t Want To Waste It.” Although the company says in the post that it has whittled down the service call window to two hours instead of four, more could be done to recognize consumers’ valuable time.

 

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