Consumer Financial Protection Bureau Director Richard Cordray If the Consumer Financial Protection Bureau has done nothing else, it has demonstrated just how loathsome the too-big-to-fail banks are to Americans. (And it has done much else—just this year it has fined Bank of America $727 million for illegal credit card practices, fined mortgage companies for deceptive practices, and dinged a payday lender for $10 million.) America's big banks, mortgage services, student loan servicing companies, and debt collectors are really not popular among the public, judging by the number of complaints the CFPB has received about them, as documented by Mother Jones. In June 2012, the CFPB launched a consumer help center where Americans can lodge complaints against banks and financial institutions they believe are ripping them off.