Comment on Tactics for when travel companies behave like unruly toddlers

Tactics for when travel companies behave like unruly toddlers

Tactics for when travel companies behave like unruly toddlers

The travel industry’s favorite new word seems to be “no.” Sergio Lopez knows that. So does Melanie Channick. “No” is used almost reflexively, which is a little jarring for customers who still think of travel as being part of the hospitality business. No, you can’t have a refund. No, we won’t drop our claim.

 

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