Comment on 3 simple secrets to earning customer loyalty

3 simple secrets to earning customer loyalty

1. Go the extra mile When a customer buys something from your business, that's just the beginning. If you want to earn their loyalty, you must keep up with them even after they walk out your door. Your goal is to be the answer to their problems, even if their problems don't directly involve your business. Nordstrom is famous for its high-caliber customer service and no-questions-asked refund policy.

 

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