Comment on Travelocity failed to pay refund after charging customer twice

Travelocity failed to pay refund after charging customer twice

Travelocity failed to pay refund after charging customer twice A few days later, I contacted Travelocity to make a couple of changes. A representative confirmed that I could apply the credit from my first trip to the second one. The agent clearly said, “No, you will be credited the original itinerary costs toward the changed itinerary costs.” [...] I’ve paid for both itineraries, and Travelocity refuses to answer my appeal. Travelocity says the new itinerary was for a new trip, not a change in itinerary, and I am responsible for both. Vacation packages can be a little tricky when it comes to refund rules. Each component can have a different set of terms, and they’re not always obvious. In it, the company sent you a series of what appeared to be boilerplate responses, denying your refund. No matter how hard you tried to explain the problem, the company simply sent you another “no.”

 

Comment On This Story

Welcome to Wopular!

Welcome to Wopular

Wopular is an online newspaper rack, giving you a summary view of the top headlines from the top news sites.

Senh Duong (Founder)
Wopular, MWB, RottenTomatoes

Subscribe to Wopular's RSS Fan Wopular on Facebook Follow Wopular on Twitter Follow Wopular on Google Plus

MoviesWithButter : Our Sister Site

More Travel News