Comment on Stubbornness at the customer-service desk: A game two can play

Stubbornness at the customer-service desk: A game two can play

If you’re thinking of taking “no” for an answer from a travel company, let Alan Schroeder talk you out of it. When a late spring storm forced the cancellation of his return flight from Fort Lauderdale, Fla., to New York on Spirit Airlines, he asked an agent to refund half the $1,455 he’d paid for his ticket — a seemingly reasonable request.

 

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