In the fine print of my reservation, it instructed me to call 24 hours before I arrived to make arrangements to pick up the key. The phone number was printed incorrectly on the form, so I couldn’t reach the hotel. Someone called after an hour, by which time my husband and I were already at sea and could not receive any calls. A representative said the company’s computers were down, and he refused to do anything. The representative refused; he told me to call back in one to two hours, when the computers were up. Gail Jaworski, West Palm Beach, Fla. [...] the wrong number for your property. Hotel apartments are not like standard hotels. [...] a company like Hotels.com, which rents these accommodations, needs to be extra careful to make sure the numbers it lists are right. A Hotels.com representative shouldn’t have hung up on you or forced you to call back to cancel your reservation because the company’s computers were down. [...] a representative should have politely helped you find a solution instead of telling you to phone back later, from a foreign country, at your expense. Incidents like these are what give online agencies a bad name — and frankly, keep human travel agents in business. A person you know, with whom you had booked your vacation, would have worked directly with you to make sure you had a key to your hotel room.