Comment on Travel Troubleshooter: Renter charged for car’s ‘free’ GPS

Travel Troubleshooter: Renter charged for car’s ‘free’ GPS

A manager was called, and he agreed to give it to me at no additional charge. The company opened a case, and the final answer is: no refund. If Payless told you that you didn’t have to pay for your GPS, then you shouldn’t have paid for your GPS. [...] before we get to your navigation system, let’s talk about pricing. Payless has embraced an airline pricing model, where it offers an attractive “base” price and then adds on fees that can make your rental more expensive than a full-service car-rental agency’s vehicle. [...] some people claim that this is the free market at its finest — that you have a choice when it comes to bringing your own GPS or renting a toll transponder. If you bring your own, you can save money, and the car-rental company gets to advertise a really low, and bookable, rate. Making matters even worse: A representative said you wouldn’t be charged, then Payless charged you. A brief, polite appeal to one of the executives at Payless would have done the trick if the company didn’t agree to what it had already agreed to both in writing and verbally. Payless agreed to refund the $187 minus a hefty $50 cancellation fee. Christopher Elliott is the ombudsman for National Geographic Traveler magazine.

 

Comment On This Story

Welcome to Wopular!

Welcome to Wopular

Wopular is an online newspaper rack, giving you a summary view of the top headlines from the top news sites.

Senh Duong (Founder)
Wopular, MWB, RottenTomatoes

Subscribe to Wopular's RSS Fan Wopular on Facebook Follow Wopular on Twitter Follow Wopular on Google Plus

MoviesWithButter : Our Sister Site

More Travel News