Management experts weigh in on United's promise to empower employees after its forcefully removed a passenger: 'With a rules-based culture, saying "empowerment" is very counter-culture.'
Comment on The most important United Airlines policy change after its dragging fiasco could also be the hardest
Jena McGregor, Washington Post U.S.
Thu, 04/27/2017 - 3:46pm
The most important United Airlines policy change after its dragging fiasco could also be the hardest
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