Comment on Sky Harbor saw a huge spike in J.D. Power’s airport rating. Here's why

Sky Harbor saw a huge spike in J.D. Power’s airport rating. Here's why

Despite all the PR nightmares that occurred with airlines this year, customer satisfaction has reached an all-time high with airports, according to the J.D. Power 2017 North America Airport Satisfaction Study. “The trifecta of a steadily improving economy, record passenger volume and billion-dollar renovation projects unfolding in airports across the country has created a challenging environment for customer satisfaction,” said Michael Taylor, travel practice lead at J.D.

 

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