I was conducting a workshop at a law firm on how to build good client relationships. I do this workshop for the firm every year as part of their new lawyer training program. This is one of the larger firms in the area, and they hire about 60 new attorneys every year. The workshop content is pretty much the same from year to year, but this year, a few days before the workshop, Barry, the director of training and development, called and said, “We need you to dumb things down this year.” This…