For a long time, the continued viability of Best Buy (NYSE: BBY) remained uncertain largely because of the growth of Amazon (NASDAQ: AMZN). Customers were using a practice called "showrooming" where they would visit the brick-and-mortar chain, get a look at the items they hoped to buy, take advantage of Best Buy's customer-service personnel, and then make their actual purchases online.Effectively, Best Buy was carrying the expense of having stores, paying staff, and stocking merchandise, but Amazon was getting the actual sales.
Comment on Why Best Buy Is Literally Becoming an Amazon Showroom
newsfeedback@fool.com (Daniel B. Kline), The Motley Fool
Wed, 04/25/2018 - 5:01pm
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