CNETHow T-Mobile rebuilt its customer service to be less sucky and more about youCNETThis is how T-Mobile employees greet visitors to their customer care centers. Roger Cheng/CNET. Thunderous applause erupts as I enter the building. I look around and blanketing my field of vision is a small army of black-and-magenta-garbed T-Mobile ...T-Mobile Tackles Customer-Service Woes by Adding a Human TouchBloombergT-Mobile's latest Un-carrier move isn't sexy, but it could be a big dealBGRUncarrier NEXT | T-MobileT-Mobileall 98 news articles »