Comment on American Airlines' strategy on wheelchair passenger story: Apologize first, investigate later

American Airlines' strategy on wheelchair passenger story: Apologize first, investigate later

After quickly issuing an apology, American Airlines is disputing reports that a 67-year-old passenger in a wheelchair was left unattended at Chicago’s O’Hare International Airport for hours when a flight late Friday evening was canceled. On Monday, American said it was still investigating how Olimpia...

 

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