Comment on Flight or fright? Here's where Delta and Southwest rank among airlines when it comes to passenger complaints

Flight or fright? Here's where Delta and Southwest rank among airlines when it comes to passenger complaints

U.S. airlines took a beating in early 2018 amid several high-profile clashes with disgruntled passengers, and they appear to have responded accordingly. Complaints lodged against major U.S. air carriers hit a five-month low of 635 incidents in October, the most-recent reporting period available, and were down roughly 12 percent on a per-passenger basis when compared to the same 31-day span in 2017.

 

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