Comment on After uptick in patient complaints, St. Joseph Hospital says its billing systems are improving

When the parent organization of St. Joseph Hospital in Bangor rolled out a new electronic medical record program two years ago, it said the change would help patients better understand their medical bills and make it easier for health care providers to access their records. Yet in the first two years of the new program, patients encountered a variety of challenges that included erroneous bills, trouble verifying whether they’d paid their medical expenses and confusion over the need to send payments to St.