Google Signs Up Verizon For Its Ai-powered Contact Center Services

Frederic Lardinois, TechCrunch
Mon, 07/13/2020 - 5:00am

Google today announced that it has signed up Verizon as the newest customer of its Google Cloud Contact Center AI service, which aims to bring natural language recognition to the often inscrutable phone menus that many companies still use today (disclaimer: TechCrunch is part of the Verizon Media Group). For Google, that’s a major win, but it’s also a chance for the Google Cloud team to highlight some of the work it has done in this area.

Topics: google cloud contact center ai techcrunch verizon media group for google google cloud ceo thomas very cloud next november google cloud s dialogflow our the agent assist covid-19 phase one asia verizon s cio svp shankar arumugavelu google cloud contact center ai a google google cloud verizon verizon google cloud s a kurian we as customers customer chat companies provide human service business today voice noted language recognition tools part automatically call questions big solve natural company experience technology people reached intelligence tool support multiple bring focus agents stage problems announced processing digital telco announcement technologies machine strategy large problem response build solutions personalized don speech years businesses important thought kind called handle time bots conversation long

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Google Signs Up Verizon For Its Ai-powered Contact Center Services

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