How To Complain: Squeaky Wheel Still Gets The Grease

Most people who have a complaint don’t really push for a solution. They make a quick phone call or send an email, but if they get the brush-off, they’re done. The fact is, if you want to get your problem solved, you need to speak up and stand your ground until the company makes you happy.

Sections:  living   
Topics:  advice   complaints   work   workplace   
  • Smaller seats, fuller planes have passengers grumpier
    Airline passengers are getting grumpier, and it's little wonder. Airlines keep shrinking the size of seats to stuff more people onto planes, those empty middle seats that once provided a little more room are now occupied and more people with tickets are being turned away because flights are overbooked. More
  • Should parents drug babies on long flights?
    Parents taking infants on long flights are turning to medication to help their children sleep. But is the practice safe - or a dangerous abuse of parental power? More
  • Princeton mom to female students: 'Find a husband on campus'
    A letter from a Princeton alum and parent, aimed at Princeton women, offers what the author feels is "what you really need to know that nobody is telling you." Namely, to find a husband on campus. More
  • The Great American Brain Drain: Why 24 Million People Quit Their Jobs Every Year
    Two million Americans give notice every month. What pushes them to do so -- and what can employers do to staunch the talent drain? Some potent answers from Alan Hall, a veteran entrepreneur, angel investor, venture capitalist and contributor. More
  • France mulls law to let strikers ransack offices
    With its long vacations, short hours and myriad workers' rights, France has a reputation for being a hard place to do business. Now add this to the mix: A law working its way through parliament would grant amnesty to workers who have ransacked their company's offices or threatened their bosses during a labor dispute. More
  • Standstill over growing Sonoma County homeless camp fuels calls for sanctioned site
    “We want to help people,” said Craig Murphy, a co-founder of the group. “But we’re not willing to give up the public land and parks.” On the other side is the Squeaky Wheel Bicycle Coalition, a newly ...
    12/7/2019 - 5:53 pm | View Link
  • Complain Right, and Ye Shall Receive
    Tact is the art of telling someone where to go so well that they actually look forward to the trip. So it is with complaints: A successful complaint doesn't just vent a problem -- it proceeds several ...
    10/21/2019 - 11:57 pm | View Link
  • You’re Probably Complaining the Wrong Way
    Winch has a better way—one that he laid out in his book, The Squeaky Wheel, and to a crowd earlier this week at the Aspen Ideas Festival, which is co-hosted by the Aspen Institute and The Atlantic.
    07/2/2019 - 12:33 pm | View Link
  • What To Do When It Seems Like All Your Employees Do Is Complain
    As notable psychologist and author of The Squeaky Wheel Guy Winch very intelligently concluded, “We complain too much, but more importantly, we don’t complain effectively." Essentially, we’ve lost a ...
    04/26/2019 - 12:40 am | View Link
  • Rules of engagement: Customers should complain when something goes wrong; just be polite, prepared and persistent
    "It is true that squeaky wheels get the grease." So be the squeaky wheel -- but make it a pleasant squeak. The "rule of three" is to be polite, prepared and persistent, Schmitz says. "Customer service ...
    07/23/2018 - 7:55 pm | View Link
  • More


Comment On This Story

Welcome to Wopular!

Welcome to Wopular

Wopular is an online newspaper rack, giving you a summary view of the top headlines from the top news sites.

Senh Duong (Founder)
Wopular, MWB, RottenTomatoes

Subscribe to Wopular's RSS Fan Wopular on Facebook Follow Wopular on Twitter Follow Wopular on Google Plus

MoviesWithButter : Our Sister Site

More Living News