How Social Media Is Changing Crm

New customer relationship management tools are letting companies communicate with customers rather than just thrust messages at them

  • Politics in the Social Media Age
    However, the rise of social media is leading to a more significant change in our political life: It is changing political culture itself. Political strategists, take note; as Peter Drucker purportedly observed, “Culture eats strategy for breakfast.”
    04/24/2017 - 11:29 am | View Link
  • 3 Keys to a Killer Social Media Customer Support Strategy
    Social media is changing constantly. New features and platforms pop up every six seconds. That’s why the last key to a successful social support strategy is to keep up with the updates, and adjust your strategy regularly to ensure that you’re present ...
    04/24/2017 - 8:58 am | View Link
  • Social media users tailor their profiles to best fit in on each platform, study finds
    “Social media consumes an increasingly large portion of our lives ... Sastry and her colleagues don’t believe that users are consciously changing aspects of their profiles to fit a certain norm. Instead, they say that users subconsciously modify ...
    04/24/2017 - 12:54 am | View Link
  • El Clasico: Social media reacts as Barcelona, Lionel Messi snatch victory
    joined the party when he was video-called by his teammates from the changing room. For Messi, his second goal of the match marked a landmark 500 goals in 577 games. As he took his shirt off in celebration, social media was quick to react humorously.
    04/24/2017 - 12:15 am | View Link
  • Starbucks’ Unicorn Frappuccino sparks social media backlash from baristas
    (Reuters) – Starbucks baristas have taken to social media to complain about the coffee chain’s entry into the latest food craze: Unicorn Frappuccino. The sparkly color-changing frozen beverage has become one of the top posts on photo-sharing platforms ...
    04/23/2017 - 4:56 am | View Link
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  • Clay Shirky: How social media can make history | TED Talk ...
    Clay Shirky argues that the history of the modern world could be rendered as the history of ways of arguing, where changes in media change what sort of arguments are ...
    04/22/2017 - 10:04 pm | View Website
  • Speakers at Social Media Marketing World : Social Media ...
    The largest gathering of social media pros, period! You'll rub shoulders with the world's top social media authorities, book authors and practitioners from
    04/22/2017 - 3:24 pm | View Website
  • Social media
    Social media "mining" is a type of data mining, a technique of analyzing data to detect patterns. Social media mining is a process of representing, analyzing, and ...
    04/22/2017 - 9:33 am | View Website
  • Social media glossary | Socialbrite
    The Top 100 words & phrases in the social media dictionary. T he social media landscape is fast changing and filled with strange terms to the uninitiated.
    04/22/2017 - 3:42 am | View Website
  • Social Media Demographics for Marketers | Sprout Social
    Use this list of all the important social media demographics to make data-backed decisions when it comes to your social media marketing.
    04/21/2017 - 10:24 am | View Website
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