How Telephone Etiquette Has Changed

Cheryl Casey / Shutterstock When the telephone was new, it was a sensation. And not an altogether positive one. Sure, it was a machine that enabled a person to speak—as if by magic—to another person in another place in real time. But also, what if ghosts were sneaking through the line?

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  • The 11 Essential Rules of Phone Etiquette
    It's important to use the correct phone etiquette in these types of cases to produce the most effective outcome for both the customer and the company. To help you prepare, below are a few common challenges that most customer service reps will face when working on the phone.
    04/21/2024 - 5:08 pm | View Website
  • Making a Phone Call
    Plan Your Call. Prepare a list of points to cover, and the outcomes that you would like to achieve from the call. This will boost your confidence, help to maintain momentum, and give you the basis for summarizing the content of your conversation. Choose where and how you'll make the call in advance.
    04/21/2024 - 1:04 pm | View Website
  • An Essential Guide to Proper Phone Etiquette (With Tips)
    Phone etiquette is the way you represent yourself and your business to customers and coworkers through telephone communication. This includes the way you greet a customer, your body language, tone of voice, word choice and how you close a call.
    04/21/2024 - 12:57 pm | View Website
  • Mastering Telephone Etiquette: Essential Tips And Guidelines
    What is Telephone Etiquette? Telephone etiquette involves rules and guidelines for using the phone in a courteous way. It covers both basic manners as well as tips for making a good impression during calls. Key aspects of telephone etiquette include: Answering calls promptly and politely. Identifying yourself clearly. Using a pleasant tone of voice
    04/20/2024 - 11:14 pm | View Website
  • Telephone Etiquette: Introduction, Importance And More
    What is telephone etiquette? Telephone Etiquette is the way you present yourself and your organization to your fellow colleagues and clients through telephonic conversations. It encompasses various aspects, such as how to greet your customer, the tone of your voice, choosing appropriate words, and how to conduct a successful call.
    04/20/2024 - 12:22 pm | View Website
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