Rosdiana Ciaravolo/Getty Images Jeffree Star addressed customer concerns that his eye-shadow palettes contain hair-like substances over social media on Friday. According to the YouTuber, a "few dozen people" out of 1.1 million received eye shadow with ribbon fibers from a factory machine embedded inside. Star assured that anyone with a damaged product can contact his brand's customer service team to receive a full refund and new palette. The YouTuber also said it's "not fair" to compare his brand's current situation to Jaclyn Hill's disastrous lipstick launch. Visit Insider's homepage for more stories. Jeffree Star is defending his brand after people said eye-shadow palettes from the Shane Dawson x Jeffree Star Cosmetics collaboration contained hair-like fibers. On Friday, the beauty mogul took to social media with a statement regarding his brand.