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Southwest says computer glitch caused ticket woes

Southwest

Southwest Airlines' attempt to thank its Facebook friends with a half-price ticket sale backfired when customers were inadvertently billed multiple times for a single flight , they're not feeling the "luv."

 

United Continental Reaches Deal With Pilots

United Continental has reached a labor-contract agreement with the unions representing the 11,000 pilots of the carrier, which is still working out the kinks of its 2010 merger.

 

American CEO bashes US Airways; calls it desperate

American Airlines

American Airlines CEO Tom Horton wants to set the record straight: It was he who approached US Airways CEO Doug Parker about the possibility of combining the two airlines, not the other way around.

 

Global airlines gross $22.6 billion in ancillary revenues

Airlines

A $10 priority-boarding fee here, a $25 checked-bag fee there; pretty soon, you’re talking real money. $22.6 billion, in fact. According to the annual Amadeus Review of Ancillary Revenue Results released Monday, that’s how much ancillary revenue 50 airlines around the world reported making in 2011, a 66-percent jump from the $13.5 billion that the 47 airlines that reported such income made in 2009.

 

SkyWest Outlines Plans to Acquire 100 Mitsubishi Jets

SkyWest announced plans to buy up to 100 Mitsubishi Regional Jets, becoming the second U.S. carrier to commit to the new plane.

 

Fees in American Airlines bankruptcy top $100 million

The total fees billed by lawyers, consultants, investment advisers and the like working on American Airlines Inc.’s bankruptcy case have topped $100 million — and are sure to go much higher. With most professionals having now submitted their monthly bills through May, the fees have reached nearly $104 million, with $5.5 million more requested for reimbursement of expenses, according to a Dallas Morning News tabulation from court filings.

 

JetBlue, Hilton and Papa John's top customer satisfaction survey

JetBlue

The latest American Consumer Satisfaction Index survey shows airlines as a group posting their highest score in a decade, hotels holding steady, and limited-service restaurants catching up with full-service ones for the first time.

 

Oil Prices Fall But Airlines Not Benefiting

Tiger Airlines

Falling oil prices are typically good news for airlines as fuel accounts for more than a third of their operating costs, but not all carriers are benefiting due to fuel hedging.

 

Ouch! Window, aisle seats will cost you

Airfare Based on Seating

Airlines are charging premiums for window and aisle seats, making it harder for groups to fly together, say passenger advocates.

 

Tot on 'no-fly' list removed from plane

No-Fly Glitch

JetBlue Airways is apologizing for a "computer glitch" it blames for a family being told their 18-month-old daughter was on a government no-fly list.

 

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