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Smaller seats, fuller planes have passengers grumpier


Airline passengers are getting grumpier, and it's little wonder. Airlines keep shrinking the size of seats to stuff more people onto planes, those empty middle seats that once provided a little more room are now occupied and more people with tickets are being turned away because flights are overbooked.


How to complain: Squeaky wheel still gets the grease

Most people who have a complaint don’t really push for a solution. They make a quick phone call or send an email, but if they get the brush-off, they’re done. The fact is, if you want to get your problem solved, you need to speak up and stand your ground until the company makes you happy.


ABC: Lambert's performance draws 1,500 complaints

ABC: Lambert's performance draws 1,500 complaints

Complaints poured in Monday about Adam Lambert's sexually charged performance at the American Music Awards, including criticism of his kiss with a male keyboard player that was left out of rehearsals for the show....


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