Operators At 311 Are Accustomed To Oddball Calls

Complaining about an infestation of bees or reporting strange beeps, the public seeks action by way of L.A.'s information line. Meanwhile, budget cuts have shrunk the call center.Just before Thanksgiving a few years back, Raquel Lopez fielded her umpteenth call of the day to find an irate man on the line.

Topics:  l.a    thanksgiving   raquel lopez   call   line   
  • Operators at 311 are accustomed to oddball calls
    It was another priceless moment for Lopez, who has been answering L.A.'s 311 information line for seven years ... and "it lets you take a breather in between," Lopez said. Many of the 311 calls, of course, are sensible, expected and easily resolved.
    12/7/2012 - 5:44 pm | View Link
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