Flight NZ9 was due to depart late Saturday from Honolulu for Auckland, but airline officials told the 227 passengers the plane was unable to leave because of problems related to an engine sensor. "Due to the lengthy nature of this disruption, the difficulty we've experienced in adequately communicating with customers and the fact we have repeatedly let them down, we have made the decision that in addition to our unreserved apology we will also be compensating each customer," Carrie Hurihanganui, the airline's general manager of customer experience, said in a statement. Not helping the airline's public image is the fact that Tim Murphy, the editor-in-chief of the country's largest newspaper, The New Zealand Herald, is one of the stranded passengers and has been posting on Twitter about his experiences.