Philippines Overtakes India As Hub Of Call Centers

Philippines Overtakes India as Hub of Call Centers

Many companies have moved their customer service lines to Manila to take advantage of workers who speak lightly accented English and are familiar with American culture.

Sections:  news   world   business   
Topics:  asia   call center   customer service   india   manila   philippines   
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  • Philippines overtakes India
    The Philippines, a country with one-tenth of the population of India, recently overtook India as a hub for call centres. The BEI, which measures communicative English skill at the workplaces, shows that there is a shortage of talent. The current shortage ...
    04/7/2012 - 4:44 am | View Link
  • Philippines overtakes India as hub of call centers
    Americans calling the customer service lines of their airlines, phone companies and banks are now more likely to speak to Mark in Manila than Bharat in Bangalore. Over the last several years, a quiet revolution has been reshaping the call center business ...
    11/27/2011 - 10:32 pm | View Link
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