Philippines Overtakes India As Hub Of Call Centers

Philippines Overtakes India as Hub of Call Centers

Many companies have moved their customer service lines to Manila to take advantage of workers who speak lightly accented English and are familiar with American culture.

Sections:  news   world   business   
Topics:  asia   call center   customer service   india   manila   philippines   
  • India losing 70% voice and call centre business to Philippines
    be nice to them. (as it is call centre workers are unappreciated and underpaid- they deserve better.) Click to expand... It was already hard trying to understand ''Paul'' from India now we have to deal with a ''Richard'' from Philippines. Click to expand...
    04/6/2014 - 1:00 pm | View Link
  • India losing 70% voice and call centre business to Philippines
    Struggling to diversify the delivery footprint to take advantage of low-cost centres, India's BPO industry is currently losing 70 per cent of all incremental voice and call centre business to competitors like Philippines and countries in Eastern Europe ...
    04/6/2014 - 1:00 pm | View Link
  • Philippines becoming dominant business process outsourcing destination
    The Philippines became the world’s largest exporter of voice-driven BPO, in 2010 edging out India as the global call centre hub, according to the Everest Group. In non-voice BPO, involving back-office services and complex business services, the ...
    01/24/2014 - 12:43 am | View Link
  • Outsourcing in Philippines needs workers
    second only to India, is suffering from "growing pains" as booming demand overtakes the supply of trained workers, said Jose Mari Mercado, president of the IT-Business Process Association of the Philippines. The industry, which includes call centres ...
    10/7/2013 - 1:00 pm | View Link
  • Living on Call Center Time in the Philippines
    Halfway across the world, more than a half-million people live on American time. The Philippines is home to the largest call center industry in the world, and to man the phones during American business hours, many Filipinos adjust their lives to a global ...
    08/12/2013 - 2:30 am | View Link
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    Know your SSS benefits, know your future security. This hub is a response from lots of requests and inquiries about the Social Security System benefits in the ...
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  • Philippines
    The Philippines, officially known as the Republic of the Philippines, is a sovereign island country in Southeast Asia situated in the western Pacific Ocean. It ...
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