Philippines Overtakes India As Hub Of Call Centers

Philippines Overtakes India as Hub of Call Centers

Many companies have moved their customer service lines to Manila to take advantage of workers who speak lightly accented English and are familiar with American culture.

Sections:  news   world   business   
Topics:  asia   call center   customer service   india   manila   philippines   
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    The Philippines became the world’s largest exporter of voice-driven BPO, in 2010 edging out India as the global call centre hub, according to the Everest Group. In non-voice BPO, involving back-office services and complex business services, the ...
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  • Living on Call Center Time in the Philippines
    Halfway across the world, more than a half-million people live on American time. The Philippines is home to the largest call center industry in the world, and to man the phones during American business hours, many Filipinos adjust their lives to a global ...
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    In trading on Thursday, shares of the iShares MSCI Philippines ETF (AMEX: EPHE) crossed above their 200 day moving average of $36.66, changing hands as high as $36.67 per share. iShares MSCI Philippines shares are currently trading up about 0.6% on the day ...
    07/18/2013 - 4:47 am | View Link
  • Philippines overtakes India
    The Philippines, a country with one-tenth of the population of India, recently overtook India as a hub for call centres. The BEI, which measures communicative English skill at the workplaces, shows that there is a shortage of talent. The current shortage ...
    04/7/2012 - 4:44 am | View Link
  • Philippines overtakes India as hub of call centers
    India, where offshore call centers first took off in a big way, fields as many as 350,000 call center agents, according to some industry estimates. The Philippines, which has a population one-tenth as big as India's, overtook India this year, according to ...
    11/27/2011 - 5:00 pm | View Link
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    An online writer, website creator, published poet and a simple Pinay. I love the beach and writing about the Philippines and Asia. Currently addicted to Mocha Latte.
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