Philippines Overtakes India As Hub Of Call Centers

Philippines Overtakes India as Hub of Call Centers

Many companies have moved their customer service lines to Manila to take advantage of workers who speak lightly accented English and are familiar with American culture.

Sections:  news   world   business   
Topics:  asia   call center   customer service   india   manila   philippines   
RELATED ARTICLES
BING NEWS:
  • China Overtakes Philippines for Seafarers
    InterManager has welcomed the joint BIMCO/ICS Manpower Report, but says it should act as a wake-up call for the industry to address the issue of the accelerating shortage of seafarers. Speaking soon after the report was published, InterManager Secretary ...
    05/17/2016 - 9:17 am | View Link
  • The New York Times
    India, where offshore call centers first took off in a big way, fields as many as 350,000 call center agents, according to some industry estimates. The Philippines, which has a population one-tenth as big as India’s, overtook India this year, according ...
    08/31/2014 - 6:35 am | View Link
  • Philippines becoming dominant business process outsourcing destination
    The Philippines became the world’s largest exporter of voice-driven BPO, in 2010 edging out India as the global call centre hub, according to the Everest Group. In non-voice BPO, involving back-office services and complex business services, the ...
    01/24/2014 - 12:43 am | View Link
  • Living on Call Center Time in the Philippines
    Halfway across the world, more than a half-million people live on American time. The Philippines is home to the largest call center industry in the world, and to man the phones during American business hours, many Filipinos adjust their lives to a global ...
    08/12/2013 - 6:30 am | View Link
  • News: The Philippines Overtakes India as the Top Call Center Hub
    The Philippines has overtaken India as the top hub for call center outsourcing, according to the New York Times. Currently, about 400,000 Filipinos are employed at call centers, versus about 350,000 in India, as big U.S. firms such as AT&T, JPMorgan Chase ...
    11/28/2011 - 11:00 am | View Link
  • More
BING SEARCH:
  • call centers
    Philippines Overtakes India as Hub of Call... 28 November, 2011 at 13:47. A New Capital of Call Centers U.S. Companies shift sites from India to Philippines to find a ...
    01/15/2017 - 7:46 pm | View Website
  • Philippines Overtakes India as Hub of Call Centers ...
    Philippines Overtakes India as Hub of Call ... India as outsourcers followed their clients to the Philippines. India, where offshore call ... Arangkada Philippines: ...
    01/8/2017 - 8:59 pm | View Website
  • Philippines Overtakes India as Hub of Call Centers
    ... India as outsourcers followed their clients to the Philippines. India, where offshore call centers first ... is a teaching aid for Indian call center ...
    08/31/2014 - 1:35 pm | View Website
  • 'Accent' matters: Philippines acquiring 70% of India call ...
    'Accent' matters: Philippines acquiring 70% ... Philippines — Most voice and call center businesses in India are transferring to the Philippines ...
    04/7/2014 - 6:20 am | View Website
  • Living on Call Center Time in the Philippines | Public ...
    There's a whole culture in the Philippines that's evolved around people working on a New York time zone. ... Philippines Overtakes India as Hub of Call Centers;
    08/12/2013 - 1:25 pm | View Website
  • More

Comment On This Story