Philippines Overtakes India As Hub Of Call Centers

Philippines Overtakes India as Hub of Call Centers

Many companies have moved their customer service lines to Manila to take advantage of workers who speak lightly accented English and are familiar with American culture.

Sections:  news   world   business   
Topics:  asia   call center   customer service   india   manila   philippines   
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    The Philippines became the world’s largest exporter of voice-driven BPO, in 2010 edging out India as the global call centre hub, according to the Everest Group. In non-voice BPO, involving back-office services and complex business services, the ...
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  • Outsourcing in Philippines needs workers
    second only to India, is suffering from "growing pains" as booming demand overtakes the supply of trained workers, said Jose Mari Mercado, president of the IT-Business Process Association of the Philippines. The industry, which includes call centres ...
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    10/1/2013 - 5:31 am | View Link
  • Philippines overtakes India
    India scored 5.57, placing it within the top 10 countries. The Philippines, a country with one-tenth of the population of India, recently overtook India as a hub for call centres. The BEI, which measures communicative English skill at the workplaces ...
    04/7/2012 - 4:44 am | View Link
  • GlobalEnglish Business English Index Reveals Skills Shortage and Unequal Odds for International Business Success in 2012
    “A New Capital of Call Centers,” The New York Times, November 5, 2011, 5 Source: The Competitiveness and Innovative Capacity of the United ...
    04/3/2012 - 5:47 am | View Link
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    Website of Philippine Daily Inquirer updated daily to provide the latest news.
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    How to make cheap international calls from Israel to USA from $0.001605 per minute. How to call to USA. Dial codes and a complete guide. Download one of our free ...
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  • Philippines overtakes India as call centre capital
    India may be regarded as the world's call centre capital. In fact the title has now passed to the Philippines, largely because American consumers prefer ...
    05/27/2015 - 12:17 am | View Website
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