Philippines Overtakes India As Hub Of Call Centers

Philippines Overtakes India as Hub of Call Centers

Many companies have moved their customer service lines to Manila to take advantage of workers who speak lightly accented English and are familiar with American culture.

Sections:  news   world   business   
Topics:  asia   call center   customer service   india   manila   philippines   
  • Outsourcing in Philippines needs workers
    second only to India, is suffering from "growing pains" as booming demand overtakes the supply of trained workers, said Jose Mari Mercado, president of the IT-Business Process Association of the Philippines. The industry, which includes call centres ...
    12/23/2014 - 11:30 pm | View Link
  • Philippines becoming dominant business process outsourcing destination
    Manila: Metro Manila has edged out Mumbai from the second spot in a worldwide ranking of top business process outsourcing (BPO ... in 2010 edging out India as the global call centre hub, according to the Everest Group. In non-voice BPO, involving back ...
    01/24/2014 - 2:43 am | View Link
  • Niche BPO players seen no threat to RP position
    the Philippines’ outsourcing industry faces a shortage of trained personnel after a decade of rapid growth which saw it become a pillar of the economy as booming demand overtakes the supply of trained workers. The industry, which includes call centers ...
    10/10/2013 - 9:14 am | View Link
  • Living on Call Center Time in the Philippines
    Halfway across the world, more than a half-million people live on American time. The Philippines is home to the largest call center industry in the world, and to man the phones during American business hours, many Filipinos adjust their lives to a global ...
    08/13/2013 - 8:06 am | View Link
  • Philippines overtakes India as hub of call centers
    India, where offshore call centers first took off in a big way, fields as many as 350,000 call center agents, according to some industry estimates. The Philippines, which has a population one-tenth as big as India's, overtook India this year, according to ...
    11/27/2011 - 5:00 pm | View Link
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