Philippines Overtakes India As Hub Of Call Centers

Philippines Overtakes India as Hub of Call Centers

Many companies have moved their customer service lines to Manila to take advantage of workers who speak lightly accented English and are familiar with American culture.

Sections:  news   world   business   
Topics:  asia   call center   customer service   india   manila   philippines   
  • The New York Times
    India, where offshore call centers first took off in a big way, fields as many as 350,000 call center agents, according to some industry estimates. The Philippines, which has a population one-tenth as big as India’s, overtook India this year, according ...
    08/31/2014 - 6:35 am | View Link
  • India loses 70% of voice and call center business to Philippines
    Struggling to diversify the delivery footprint to take advantage of low-cost centers, India’s Business Process Outsourcing (BPO) industry is currently losing 70 per cent of all incremental voice and call center business to the Philippines and partly to ...
    04/7/2014 - 1:00 pm | View Link
  • Philippines becoming dominant business process outsourcing destination
    The Philippines became the world’s largest exporter of voice-driven BPO, in 2010 edging out India as the global call centre hub, according to the Everest Group. In non-voice BPO, involving back-office services and complex business services, the ...
    01/24/2014 - 12:43 am | View Link
  • Living on Call Center Time in the Philippines
    Halfway across the world, more than a half-million people live on American time. The Philippines is home to the largest call center industry in the world, and to man the phones during American business hours, many Filipinos adjust their lives to a global ...
    08/12/2013 - 6:30 am | View Link
  • News: The Philippines Overtakes India as the Top Call Center Hub
    The Philippines has overtaken India as the top hub for call center outsourcing, according to the New York Times. Currently, about 400,000 Filipinos are employed at call centers, versus about 350,000 in India, as big U.S. firms such as AT&T, JPMorgan Chase ...
    11/28/2011 - 11:00 am | View Link
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