A Times analysis of G.M.’s recent recalls shows that it repeatedly used letters to dealers and sometimes to owners, called technical service bulletins, as a stopgap safety measure instead of ordering timely recalls.
By DANIELLE IVORY, REBECCA R. RUIZ and BILL VLASIC., NY Times: Business
Sat, 04/19/2014 - 6:05pm
A Times analysis of G.M.’s recent recalls shows that it repeatedly used letters to dealers and sometimes to owners, called technical service bulletins, as a stopgap safety measure instead of ordering timely recalls.