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Amazon's Snafu Rattles Customers

Amazon.com's latest technical glitch—interrupting service for Netflix Inc. and others—is causing some companies to rethink their reliance on the company for the bulk of their Web-computing needs.

 

Amazon Issues Mea Culpa

Amazon.com issued a detailed account of last week's Web-services outage in which it apologized for the shutdown and offered a service credit to customers.

 

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