The gate agent snottily said, “Oh, perhaps you’d like to skip this flight too and go to the hospital?” The agent at the gate in Boston told me to contact Aer Lingus, which I am trying to do, but I am also exploring all channels for help in this regard. [...] what happened afterward — the denied boarding, the seven-hour wait, the one-day delay — well, let’s just say the airline could have done a little better. [...] you asked for compensation without citing any rules under which Aer Lingus would be required to compensate you; and second, you were very persistent — borderline pushy. Next time you run into a problem like this, remember to cite any rules under which the airline is required to help you. For domestic flights, check out the airline contract of carriage — the legal agreement between you and the airline. In Europe, there’s also a regulation called EU 261, which requires airlines to compensate customers in the event of a long flight delay. [...] bear in mind that brief, polite emails work best, even when you’re upset — actually, especially when you’re upset. Angry, threatening missives are routinely ignored, even when they contain absolutely valid requests. Little did you know that EU 261 applied to one of your delays, which I discovered when I contacted Aer Lingus on your behalf. Aer Lingus said it was “very disappointed” to hear about your flight experience and cut you two checks for $647 under EU 261, as well as $113 for your additional expenses — an outcome with which you are happy.

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