Turn To Frontline Employees For Customer Insight

To succeed in business you need to know what your customers really want. Companies routinely use conjoint analysis, focus groups, customer panels, and other methods to get this info. But traditional research has its limits. To get a true insider view, turn to your frontline employees. They often get an unfiltered view of how customers interact [...]

Topics:  turn   customer   frontline employees   view   
  • 7 Internal Customer Service Tips to Turn Things Around
    Here are 9 practical internal customer service tips. Communication training is ... Everybody has ideas; so why only consider those of top management? Frontline employees are with more in number and in direct contact with customers, making them the most ...
    03/20/2017 - 1:00 pm | View Link
  • Turn Away from the Dark Side: Exploring Positive Customer Feedback (An Abstract)
    By comparing and contrasting frontline employees’ and customer’s perspectives, we develop a deeper understanding of the main elements and characteristics of positive customer feedback, its various impacts, and the perceived importance of this ...
    01/6/2017 - 11:00 am | View Link
  • Turn Employees Into Brand Advocates With Case Studies
    Offer the executives a virtually no-cost way to get employees satisfied, engaged, and eager to help the company skyrocket, and a way to attract talented new staff. Your content marketing mission? Turn your employees into brand advocates with well-developed ...
    02/6/2016 - 11:00 am | View Link
  • When retailers strike out twice: How to turn customer revenge into reconciliation
    the manager can act quickly to help the customer perceive a positive motive and move toward reconciliation. Additionally, managers may train frontline employees to recognize the importance of perceived motives and empower them with the skills to provide a ...
    06/16/2013 - 11:17 pm | View Link
  • 3 Ways Financial Analytics Turn Customer Complaints into Positive Opportunities
    One way to do this is to is to seek customer feedback on service delivery changes ... Another key area where financial analytics can spur a positive experience is in arming frontline employees with data. The PwC survey suggests that a “consumer would ...
    01/14/2013 - 11:00 am | View Link
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  • The ‘moment of truth’ in customer service | McKinsey & Company
    Focus on the interactions that are important to customers--and on the way frontline employees handle those interactions.
    08/19/2017 - 3:30 am | View Website
  • Strategies to Build and Align Your Frontline Leadership Team
    Companies hire VPs, directors, and managers yet provide them with very few expectations or guidance about how to treat your company’s employees. Likewise, newly ...
    08/18/2017 - 12:13 pm | View Website
  • Reaching out. Resolving crisis. : FrontLine Service
    Resolving Crises. FrontLine Service, formerly MHS, 24/7 Suicide Prevention Hotline for children and adults whose safety and health are threatened by mental health ...
    08/18/2017 - 11:16 am | View Website
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    08/17/2017 - 7:17 pm | View Website
  • Diversified Equity Fund | Frontline Equity Fund @ Birla ...
    Frontline Equity Fund is a diversified equity fund that invests across sectors in line with BSE200 Index. Visit Birla Sun Life Mutual Fund now!
    08/14/2017 - 11:21 am | View Website
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