Turn To Frontline Employees For Customer Insight

To succeed in business you need to know what your customers really want. Companies routinely use conjoint analysis, focus groups, customer panels, and other methods to get this info. But traditional research has its limits. To get a true insider view, turn to your frontline employees. They often get an unfiltered view of how customers interact [...]

Topics:  turn   customer   frontline employees   view   
  • Talking Comcast's 'Freedom Region' with James Samaha - Philly.com
    I could turn the lights on from the ... Employees: 5,500 to 6,000, including 2,000 in customer service, 2,700 ... Samaha: On the frontline to fix
    02/12/2016 - 2:00 pm | View Link
  • James Samaha - Philly.com
    I could turn the lights on from the ... Employees: 5,500 to 6,000, including 2,000 in customer service, 2,700 ... Samaha: On the frontline to fix
    02/12/2016 - 1:07 pm | View Link
  • Talking Comcast's 'Freedom Region' with James Samaha [The ... - Bloomberg
    On the frontline of Comcast's service issues - Philly.com
    02/12/2016 - 12:02 pm | View Link
  • Financial industry coping with issues of elder exploitation, ... - Medical News Today
    ... in older adults, which in turn can ... as judged by frontline professionals ... bank employees and financial advisors struggling with ...
    02/4/2016 - 9:33 am | View Link
  • Full text of Gov. Bill Haslam's annual budget address - Miami Herald
    Full text of Gov. Bill Haslam's annual budget address - Beaumont Enterprise
    02/1/2016 - 7:50 am | View Link
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  • How to Turn Customer Experience Lemons into Lemonade
    You lose time, money, and your employees ... of truth in the customer relationship, and excellent recovery can restore customer satisfaction and boost loyalty to new heights. How well does your business turn customer experience lemons into lemonade?
    10/29/2015 - 1:00 pm | View Link
  • How To Turn a One-Time Buyer Into A Lifetime Buyer
    It is important for a business to be consistent with their mission statement and with each customer interaction. Employees should be trained on how and what to say to customers to make them come back for more. People want to feel good and do good in their ...
    06/9/2015 - 6:58 am | View Link
  • Can Nikhil Nanda turn around Escorts?
    "You can be consumer-centric only if you know the customer and live his life," says the 40-year-old. Its effect on the employees, Nanda claims, has been transformational. Image: Escorts' social media campaign, #IWantToRideATractor, became a huge hit with ...
    01/21/2015 - 8:54 pm | View Link
  • Corporate houses turn to quizzing for right answers
    Apart from being leading players in their respective fields - as diverse as auto, finance, cement and fast moving consumer goods (FMCG) companies - they are also increasingly turning to quizzing as a tool to retain employees, as well as attract promising ...
    06/20/2013 - 2:55 am | View Link
  • When retailers strike out twice: How to turn customer revenge into reconciliation
    the manager can act quickly to help the customer perceive a positive motive and move toward reconciliation. Additionally, managers may train frontline employees to recognize the importance of perceived motives and empower them with the skills to provide a ...
    06/16/2013 - 11:17 pm | View Link
  • Turn Your Employees into Company Advocates
    Give employees unfiltered customer feedback. When frontline employees hear directly from customers they respond. Positive feedback inspires them to keep up the good work. Criticism often motivates them to improve their performance. Adapted from ...
    04/30/2012 - 1:00 pm | View Link
  • Box's New HP Partnership: Clue to U-Turn in PC Plans?
    based company, which already has 7 million consumer users and 100,000 business-level customers to go with an impressive list of enterprise partners, mounted its first partner show, BoxWorks, and introduced some new features for its frontline product-itself ...
    09/27/2011 - 1:00 pm | View Link
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  • Our Agencies | Frontline Hospitality Australia
    Our Agencies Contact your local Frontline Hospitality agency for more information
    02/13/2016 - 3:34 pm | View Website
  • The chemistry of enthusiasm
    Such questions helped Belgacom, a telecommunications provider in Belgium, reduce the excessive flow of customer inquiries to its call center. Workshops with employees ...
    02/13/2016 - 5:26 am | View Website
  • Closed loop feedback and your customer: What, why and how?
    Typically, a frontline employee plays a part in only aa small fraction of the customer lifecycle. For example, two employees at a gym - a receptionist and a personal ...
    02/13/2016 - 1:08 am | View Website
  • Birla Sun Life Frontline Equity Fund | Diversified Equity Fund
    Birla Sun Life Frontline Equity Fund is a diversified equity fund that invests across various industries which in turn provide superior growth opportunities.
    02/12/2016 - 7:32 pm | View Website
  • How customer journey maps can shape frontline training
    How customer journey maps can shape frontline training Customer experience training
    02/12/2016 - 7:10 pm | View Website
  • Amazon.com: Frontline: Sick Around the World: FRONTLINE ...
    The best overview of real world health care I've seen, this eye-opening survey covers the pros and cons of systems in 5 countries. (In contrast, Frontline's more ...
    02/12/2016 - 4:11 pm | View Website
  • FrontLine Employee Newsletter (Customizable)
    Learn how to make a newsletter with Frontline Employee workplace wellness and employee newsletter. How to create a newsletter is now easy.
    02/11/2016 - 6:04 am | View Website
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