Turn To Frontline Employees For Customer Insight

To succeed in business you need to know what your customers really want. Companies routinely use conjoint analysis, focus groups, customer panels, and other methods to get this info. But traditional research has its limits. To get a true insider view, turn to your frontline employees. They often get an unfiltered view of how customers interact [...]

Topics:  turn   customer   frontline employees   view   
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    Offer the executives a virtually no-cost way to get employees satisfied, engaged, and eager to help the company skyrocket, and a way to attract talented new staff. Your content marketing mission? Turn your employees into brand advocates with well-developed ...
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  • When retailers strike out twice: How to turn customer revenge into reconciliation
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    06/16/2013 - 11:17 pm | View Link
  • 3 Ways Financial Analytics Turn Customer Complaints into Positive Opportunities
    One way to do this is to is to seek customer feedback on service delivery changes ... Another key area where financial analytics can spur a positive experience is in arming frontline employees with data. The PwC survey suggests that a “consumer would ...
    01/14/2013 - 11:00 am | View Link
  • Five Tips to Turn Customer Complaints into Productive Communication
    Customer service employees must understand what their supervisors expect ... In many ways, customer service professionals are the frontline heroes of the business world. Not only do they keep customers satisfied and coming back for more, they provide ...
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    We would like to show you a description here but the site won’t allow us.
    04/23/2017 - 2:25 pm | View Website
  • Strategies to Build and Align Your Frontline Leadership Team
    What You Will Learn Paul’s practical approaches to building your company’s frontline leadership muscle apply to companies of all shapes and sizes and will address ...
    04/23/2017 - 12:28 am | View Website
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