Turn To Frontline Employees For Customer Insight

To succeed in business you need to know what your customers really want. Companies routinely use conjoint analysis, focus groups, customer panels, and other methods to get this info. But traditional research has its limits. To get a true insider view, turn to your frontline employees. They often get an unfiltered view of how customers interact [...]

Topics:  turn   customer   frontline employees   view   
ASK NEWS:
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    Secure Announces Solid Second Quarter Results and an Increased 2014 ... - Minyanville
    08/12/2014 - 8:32 am | View Link
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BING NEWS:
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  • The Smart Way to Turn Tellers into Sellers
    Many banks have attempted to generate more revenue in recent years by turning tellers into sellers — that is, by asking frontline staff to peddle a ... to answer my questions was with another customer, it would have been an extremely negative experience.
    05/22/2014 - 3:00 am | View Link
  • Corporate houses turn to quizzing for right answers
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    06/20/2013 - 2:28 am | View Link
  • When retailers strike out twice: How to turn customer revenge into reconciliation
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    06/16/2013 - 11:17 pm | View Link
  • Turn Sales Leadership Strategies Into Training Actions
    The relationship with customers that extends beyond the sales organization can be tapped to uncover new opportunities, monitor customer satisfaction, and reveal risk factors. The focus for frontline sales management in 2012 will be to orchestrate change.
    06/7/2012 - 1:00 pm | View Link
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BING SEARCH:
  • The 10 essential strengths of front-line retail employees ...
    The 10 essential strengths of front-line retail employees. Embracing big data, technology and omni-channel operations to enhance the customer experience
    08/23/2014 - 7:47 am | View Website
  • Michel Falcon
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  • Customer Service Training for Employees | eHow
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    08/22/2014 - 11:16 am | View Website
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