Turn To Frontline Employees For Customer Insight

To succeed in business you need to know what your customers really want. Companies routinely use conjoint analysis, focus groups, customer panels, and other methods to get this info. But traditional research has its limits. To get a true insider view, turn to your frontline employees. They often get an unfiltered view of how customers interact [...]

Topics:  turn   customer   frontline employees   view   
BING NEWS:
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    06/16/2013 - 11:17 pm | View Link
  • Turn Your Employees into Company Advocates
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    04/30/2012 - 1:00 pm | View Link
  • Scamsters turn the tables on premier financial intelligence unit
    The frontline agency has ... will be blocked if the customer fails to pay the fees,” according to FIU’s fraud warning. The agency has gone on to clarify that it does not maintain any regional office or employees outside its office at New Delhi.
    03/27/2012 - 8:05 pm | View Link
  • Six Ways to Turn Yelp Into Your Most Effective Marketing Channel
    Understandably, many of your frontline sales ... it’s as effortless for your customer as possible. Stellar online reputations do not happen without grassroots participation from your staff. Leverage the power of your employees and institute an internal ...
    02/9/2012 - 6:58 am | View Link
  • Big banks turn focus to Atlanta
    Jim Rohr, chairman and CEO of PNC, told The Atlanta Journal-Constitution in June that his bank would retain virtually all frontline staff and look to ... Chase is currently at 1,100 employees in metro Atlanta, up from between 800 and 900 a year ago.
    08/6/2011 - 7:18 am | View Link
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BING SEARCH:
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    Recruit and Hire Top-Tier Candidates . When the ideal employee interviews for the job, will you know for certain? Rely on SmartMoves! employment testing that filters ...
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  • Customer Service Training for Employees | eHow
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  • Customer service experience : A quantitative analysis of ...
    Many investigators have documented a continuing decline in levels of fast food restaurant service and customer satisfaction. However, much less information is ...
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