Turn To Frontline Employees For Customer Insight

To succeed in business you need to know what your customers really want. Companies routinely use conjoint analysis, focus groups, customer panels, and other methods to get this info. But traditional research has its limits. To get a true insider view, turn to your frontline employees. They often get an unfiltered view of how customers interact [...]

Topics:  turn   customer   frontline employees   view   
  • United States: Manufacturing And Distribution Group Newsletter – ... - Mondaq
    In turn, manufacturers may grow and ... Management must share customer feedback with their employees and provide frontline workers with effective
    09/17/2014 - 2:19 pm | View Link
  • More
  • Turn more workers into capitalists
    Companies should pay workers a competitive wage or salary and set aside a portion of profits in a bonus pool to share with lower- and medium-wage employees ... Even in China, the recognition that frontline workers ought to share in a company’s success ...
    09/6/2014 - 5:11 pm | View Link
  • Ganesha idols turn eco-friendly
    Here is one reason why this Vinayaka Chaturthi celebration should please the friendly Lord Ganesha all the more, and, perhaps, prompt him to shower some more blessings on his worshippers. During the festival scheduled for August 29, the trend is shifting ...
    08/10/2014 - 7:42 pm | View Link
  • The Smart Way to Turn Tellers into Sellers
    Many banks have attempted to generate more revenue in recent years by turning tellers into sellers — that is, by asking frontline staff to peddle a ... to answer my questions was with another customer, it would have been an extremely negative experience.
    05/22/2014 - 10:45 am | View Link
  • Turn Your Employees into Company Advocates
    Give employees unfiltered customer feedback. When frontline employees hear directly from customers they respond. Positive feedback inspires them to keep up the good work. Criticism often motivates them to improve their performance. Adapted from ...
    04/30/2014 - 1:00 pm | View Link
  • When retailers strike out twice: How to turn customer revenge into reconciliation
    the manager can act quickly to help the customer perceive a positive motive and move toward reconciliation. Additionally, managers may train frontline employees to recognize the importance of perceived motives and empower them with the skills to provide a ...
    06/16/2013 - 11:17 pm | View Link
  • More
  • SmartMoves, Inc.
    Recruit and Hire Top-Tier Candidates . When the ideal employee interviews for the job, will you know for certain? Rely on SmartMoves! employment testing that filters ...
    09/22/2014 - 8:09 am | View Website
  • Are your Employee Engagement Efforts Driving Service ...
    Somewhere along the long and winding road to find the temple of Employee Engagement, some Contact Centers are finding a disconnect between their goals for ...
    09/22/2014 - 1:35 am | View Website
  • Customer Service Employee Ownership Training Presentation
    Customer Service Employee Ownership Training Presentation - Download as Powerpoint Presentation (.ppt / .pptx), PDF File (.pdf), Text file (.txt) or view presentation ...
    09/21/2014 - 3:19 pm | View Website
  • The 10 essential strengths of front-line retail employees ...
    The 10 essential strengths of front-line retail employees. Is the Amazon Fire phone the ultimate showrooming machine? Six questions to get actionable feedback from ...
    09/21/2014 - 11:23 am | View Website
  • Customer Service Power . . . Turn it On!
    Providing service to customers is not as hard as some make it seem. It does take diligence and lots of effort to do it exceptionally well. In its simplest ...
    09/21/2014 - 9:50 am | View Website
  • More
Welcome to Wopular!

Welcome to Wopular

Wopular is an online newspaper rack, giving you a summary view of the top headlines from the top news sites.

Senh Duong (Founder)
Wopular, MWB, RottenTomatoes

Subscribe to Wopular's RSS Fan Wopular on Facebook Follow Wopular on Twitter Follow Wopular on Google Plus

MoviesWithButter : Our Sister Site

More Business News