Turn To Frontline Employees For Customer Insight

To succeed in business you need to know what your customers really want. Companies routinely use conjoint analysis, focus groups, customer panels, and other methods to get this info. But traditional research has its limits. To get a true insider view, turn to your frontline employees. They often get an unfiltered view of how customers interact [...]

Topics:  turn   customer   frontline employees   view   
BING NEWS:
  • Turn Employees Into Brand Advocates With Case Studies
    Offer the executives a virtually no-cost way to get employees satisfied, engaged, and eager to help the company skyrocket, and a way to attract talented new staff. Your content marketing mission? Turn your employees into brand advocates with well-developed ...
    02/6/2016 - 11:00 am | View Link
  • Customer Service: How a simple purchase decision can turn into a financial boycott
    You may think I'm just angry and will cool off, yet there are stores today that I will not visit, some many years later, because of deficient customer service. Luckily, it's not a lot. Just a few. But if the frontline employees (who are a reflection of ...
    01/6/2016 - 11:00 am | View Link
  • How To Get the Budget You Need and Turn Skeptical Executives Into Security Champions
    This is a conversation I’ve had many times with CIOs, IT directors, and countless frontline security professionals throughout ... A great example of this comes from another Canadian public sector customer during the recent Winter Olympics.
    07/22/2014 - 7:00 pm | View Link
  • Brand aid: How Paul Sarvadi knew it was time to turn Administaff into Insperity
    So he and his team rented Minute Maid Park and invited all 2,000 employees, some friends of the company and ... Now we have the ability to look at a customer for life: when they are first in business, when they find out where they are, and then help ...
    10/30/2013 - 12:30 am | View Link
  • When retailers strike out twice: How to turn customer revenge into reconciliation
    the manager can act quickly to help the customer perceive a positive motive and move toward reconciliation. Additionally, managers may train frontline employees to recognize the importance of perceived motives and empower them with the skills to provide a ...
    06/16/2013 - 11:17 pm | View Link
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BING SEARCH:
  • MaritzCX | Customer Experience Software and Research
    MaritzCX provides Customer Experience software (CX) and research to help you respond to the Voice of the Customer instantly through our CX Platform.
    11/30/2016 - 12:52 am | View Website
  • The 10 essential strengths of front-line retail employees ...
    Any retailer can harness the power of engagement. It all boils down to how employees relate to customers.
    11/29/2016 - 4:53 pm | View Website
  • The ‘moment of truth’ in customer service | McKinsey & Company
    Focus on the interactions that are important to customers--and on the way frontline employees handle those interactions.
    11/29/2016 - 4:17 pm | View Website
  • Hugh Molotsi
    One of the trickiest concepts from the Lean Startup Methodology is the Minimum Viable Product. In our experience training and coaching teams, we’ve seen lots of ...
    11/29/2016 - 2:15 pm | View Website
  • Frontline Education | Our Leadership
    Learn how Frontline works. Meet our thought leaders and the caring people behind our proud 97% customer retention rate.
    11/29/2016 - 9:36 am | View Website
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