Turn To Frontline Employees For Customer Insight

To succeed in business you need to know what your customers really want. Companies routinely use conjoint analysis, focus groups, customer panels, and other methods to get this info. But traditional research has its limits. To get a true insider view, turn to your frontline employees. They often get an unfiltered view of how customers interact [...]

Topics:  turn   customer   frontline employees   view   
  • When retailers strike out twice: How to turn customer revenge into reconciliation
    the manager can act quickly to help the customer perceive a positive motive and move toward reconciliation. Additionally, managers may train frontline employees to recognize the importance of perceived motives and empower them with the skills to provide a ...
    06/16/2013 - 11:17 pm | View Link
  • Turn Your Employees into Company Advocates
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    04/30/2012 - 1:00 pm | View Link
  • Scamsters turn the tables on premier financial intelligence unit
    The frontline agency has ... will be blocked if the customer fails to pay the fees,” according to FIU’s fraud warning. The agency has gone on to clarify that it does not maintain any regional office or employees outside its office at New Delhi.
    03/27/2012 - 8:05 pm | View Link
  • Six Ways to Turn Yelp Into Your Most Effective Marketing Channel
    Understandably, many of your frontline sales ... it’s as effortless for your customer as possible. Stellar online reputations do not happen without grassroots participation from your staff. Leverage the power of your employees and institute an internal ...
    02/9/2012 - 6:58 am | View Link
  • Big banks turn focus to Atlanta
    Jim Rohr, chairman and CEO of PNC, told The Atlanta Journal-Constitution in June that his bank would retain virtually all frontline staff and look to ... Chase is currently at 1,100 employees in metro Atlanta, up from between 800 and 900 a year ago.
    08/6/2011 - 7:18 am | View Link
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    If you’ve ever coveted a J.D. Power award for Customer Service Champions, or if keeping the customer service satisfaction (CSAT) score high at your company
    04/16/2014 - 12:07 pm | View Website
  • Motivating Customer Service Employees
    > Home Motivating Customer Service Employees. If you want to improve service quality and productivity in your department, the single most effective thing you can do ...
    04/16/2014 - 2:13 am | View Website
  • SmartMoves, Inc.
    Recruit and Hire Top-Tier Candidates . When the ideal employee interviews for the job, will you know for certain? Rely on SmartMoves! employment testing that filters ...
    04/15/2014 - 10:38 pm | View Website
  • Customer Service Training for Employees | eHow
    Understanding customer needs and responding to them is the starting point for quality customer service. However, it is not just front-line service staff who need to ...
    04/15/2014 - 8:22 pm | View Website
  • Customer service experience : A quantitative analysis of ...
    Many investigators have documented a continuing decline in levels of fast food restaurant service and customer satisfaction. However, much less information is ...
    04/14/2014 - 9:35 pm | View Website
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