Turn To Frontline Employees For Customer Insight

To succeed in business you need to know what your customers really want. Companies routinely use conjoint analysis, focus groups, customer panels, and other methods to get this info. But traditional research has its limits. To get a true insider view, turn to your frontline employees. They often get an unfiltered view of how customers interact [...]

Topics:  turn   customer   frontline employees   view   
  • Agencies Turn to Social Media
    All 13 services reported that within the past year they gathered ideas for improving customer service from frontline employees through staff meetings, blogs, employee suggestion programs and employee surveys. The report also identified several customer ...
    02/15/2016 - 11:00 am | View Link
  • Turn Employees Into Brand Advocates With Case Studies
    Offer the executives a virtually no-cost way to get employees satisfied, engaged, and eager to help the company skyrocket, and a way to attract talented new staff. Your content marketing mission? Turn your employees into brand advocates with well-developed ...
    02/6/2016 - 11:00 am | View Link
  • When retailers strike out twice: How to turn customer revenge into reconciliation
    the manager can act quickly to help the customer perceive a positive motive and move toward reconciliation. Additionally, managers may train frontline employees to recognize the importance of perceived motives and empower them with the skills to provide a ...
    06/16/2013 - 11:17 pm | View Link
  • When retailers strike out twice: How to turn customer revenge into reconciliation
    But when a firm strikes out a second time – for example, by failing to resolve the initial mistake – the insult added to injury can lead customers to seek revenge by aggressively confronting frontline employees, bad-mouthing the firm or complaining to ...
    06/16/2013 - 1:00 pm | View Link
  • 3 Ways Financial Analytics Turn Customer Complaints into Positive Opportunities
    One way to do this is to is to seek customer feedback on service delivery changes ... Another key area where financial analytics can spur a positive experience is in arming frontline employees with data. The PwC survey suggests that a “consumer would ...
    01/14/2013 - 11:00 am | View Link
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  • Closed loop feedback and your customer: What, why and how?
    Typically, a frontline employee plays a part in only aa small fraction of the customer lifecycle. For example, two employees at a gym - a receptionist and a personal ...
    09/27/2016 - 4:37 pm | View Website
  • Employee Newsletter Ideas and Employee Newsletter Samples
    Employee newsletter ideas and employee newsletter samples are part of FrontLine Employee. Edit, customize, and include newsletter articles and content for any workplace.
    09/27/2016 - 9:42 am | View Website
  • Creating a Connected World » NTT Communications ...
    Solutions. All of NTT ICT’s solutions will provide you with ways to improve and expand your business, whether by using the latest technology, reducing IT ...
    09/26/2016 - 4:24 pm | View Website
  • Employee Newsletters and Employee Newsletter Ideas and ...
    Employee newsletters are easy with FrontLine Employee. Get a on-time employee newsletter that is editable and learn how to make a newsletter all employees will read ...
    09/25/2016 - 2:31 pm | View Website
  • Motivating Customer Service Employees
    > Home Motivating Customer Service Employees. If you want to improve service quality and productivity in your department, the single most effective thing you can do ...
    09/25/2016 - 12:22 pm | View Website
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