Turn To Frontline Employees For Customer Insight

To succeed in business you need to know what your customers really want. Companies routinely use conjoint analysis, focus groups, customer panels, and other methods to get this info. But traditional research has its limits. To get a true insider view, turn to your frontline employees. They often get an unfiltered view of how customers interact [...]

Topics:  turn   customer   frontline employees   view   
ASK NEWS:
  • Good morning, Tassie! | Thursday, January 29 - Tasmanian Examiner
    ... police union wants frontline cops ... s tardiness enraged a customer so ... the meeting but did not turn up. ... the Australasian Meat ...
    01/28/2015 - 4:12 am | View Link
  • Ten Things to Consider for a Better Contact Center - Cisco
    ... as a reward for good employees who ... reputable industry sources to turn to ... frontline. In the constantly changing and challenging world ...
    01/21/2015 - 10:00 am | View Link
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YAHOO NEWS:
  • Can Nikhil Nanda turn around Escorts?
    Nikhil Nanda, the managing director of Escorts, loves to talk about the Empathy Programme he recently initiated in his company, which requires everybody to spend a week in a village. "You can be consumer-centric only if you know the customer and live his life," says the 40-year-old.
    01/21/2015 - 2:15 pm | View Link
  • A.C. cabdrivers struggling due to casino closings
    ATLANTIC CITY - The winter here is traditionally brutal for resort business, but a glut of vehicles to transport patrons that once filled the casinos has created a new class of beleaguered taxicab drivers.
    01/18/2015 - 3:25 am | View Link
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BING NEWS:
  • The Smart Way to Turn Tellers into Sellers
    Many banks have attempted to generate more revenue in recent years by turning tellers into sellers — that is, by asking frontline staff to peddle a ... to answer my questions was with another customer, it would have been an extremely negative experience.
    05/22/2014 - 10:45 am | View Link
  • Agencies Turn to Social Media
    All 13 services reported that within the past year they gathered ideas for improving customer service from frontline employees through staff meetings, blogs, employee suggestion programs and employee surveys. The report also identified several customer ...
    01/14/2014 - 11:00 am | View Link
  • When retailers strike out twice: How to turn customer revenge into reconciliation
    the manager can act quickly to help the customer perceive a positive motive and move toward reconciliation. Additionally, managers may train frontline employees to recognize the importance of perceived motives and empower them with the skills to provide a ...
    06/16/2013 - 11:17 pm | View Link
  • Turn Your Employees into Company Advocates
    So how do you turn employees into advocates for your company and its work ... Give employees unfiltered customer feedback. When frontline employees hear directly from customers they respond. Positive feedback inspires them to keep up the good work.
    04/30/2012 - 1:00 pm | View Link
  • Six Ways to Turn Yelp Into Your Most Effective Marketing Channel
    Understandably, many of your frontline sales ... it’s as effortless for your customer as possible. Stellar online reputations do not happen without grassroots participation from your staff. Leverage the power of your employees and institute an internal ...
    02/9/2012 - 7:14 am | View Link
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BING SEARCH:
  • Customer Service Power . . . Turn it On! | Melissa ...
    Jeremy Watkin is the Director of AWESOME Customer Service at Phone.com and co-founder of CommunicateBetterBlog.com, a blog dedicated to learning about good ...
    02/1/2015 - 2:09 am | View Website
  • The 10 essential strengths of front-line retail employees ...
    Any retailer can harness the power of engagement. It all boils down to how employees relate to customers.
    02/1/2015 - 1:19 am | View Website
  • Employment Testing | Pre Employment Screening Tests ...
    Post and Pre Employment testing and surveys to help support and ensure you hire, develop and keep the right people.
    01/31/2015 - 9:01 pm | View Website
  • To Improve Customer Satisfaction, Memorize These 3 ...
    If you’ve ever coveted a J.D. Power award for Customer Service Champions, or if keeping the customer service satisfaction (CSAT) score high at your company
    01/31/2015 - 3:03 pm | View Website
  • Manager coaching Skills | Customer Service Power ...
    When I work with Contact Center and Retail Customer Service Managers, I always review job descriptions, expectations, goals and any tracking done related ...
    01/31/2015 - 9:41 am | View Website
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