Turn To Frontline Employees For Customer Insight

To succeed in business you need to know what your customers really want. Companies routinely use conjoint analysis, focus groups, customer panels, and other methods to get this info. But traditional research has its limits. To get a true insider view, turn to your frontline employees. They often get an unfiltered view of how customers interact [...]

Topics:  turn   customer   frontline employees   view   
  • Experience Engineering: How Do You Engineer Authentic Humanity Into ... - CRM Guru
    Call it Customer Experience design ... turn to the business change or HR folks, how do they train the frontline ... to employees, sending ...
    11/20/2015 - 3:27 pm | View Link
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  • Hundreds turn out to pay tribute to Veterans during Breakfast Salute in Derry
    West Running Brook Middle School student Robert DeFeo portrays a soldier paying solemn tribute to a fallen soldier during the Soldier’s Cross Presentation Monday. (HUNTER McGEE/UNION LEADER CORRESPONDENT) DERRY — Patriotism was on display Monday ...
    11/9/2015 - 4:58 pm | View Link
  • How To Turn a One-Time Buyer Into A Lifetime Buyer
    It is important for a business to be consistent with their mission statement and with each customer interaction. Employees should be trained on how and what to say to customers to make them come back for more. People want to feel good and do good in their ...
    06/9/2015 - 6:58 am | View Link
  • Can Nikhil Nanda turn around Escorts?
    "You can be consumer-centric only if you know the customer and live his life," says the 40-year-old. Its effect on the employees, Nanda claims, has been transformational. Image: Escorts' social media campaign, #IWantToRideATractor, became a huge hit with ...
    01/21/2015 - 3:45 pm | View Link
  • Surfers turn it on at San Clemente Pier
    Shorecliffs outpointed six other Orange County middle schools Saturday at the San Clemente Pier, winning the tournament solidly ... for the annual Surfing America USA Championships. Two other frontline Shorecliffs surfers were out too, one injured, the ...
    01/12/2014 - 10:25 am | View Link
  • Corporate houses turn to quizzing for right answers
    Apart from being leading players in their respective fields - as diverse as auto, finance, cement and fast moving consumer goods (FMCG) companies - they are also increasingly turning to quizzing as a tool to retain employees, as well as attract promising ...
    06/20/2013 - 2:55 am | View Link
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  • Conducting Effective Group Interviews | Frontline ...
    “I’d highly recommend Frontline to anyone looking to find a new job; professional and easy to deal with, fast turn around and a job at the end, what more could ...
    11/27/2015 - 7:20 am | View Website
  • Frontline Equity Fund
    Frontline Equity Fund is a diversified equity fund that invests across sectors in line with BSE200 Index. Visit Birla Sun Life Mutual Fund now!
    11/26/2015 - 8:29 pm | View Website
  • The Smart Way to Turn Tellers into Sellers | Bank Think
    Many banks have attempted to generate more revenue in recent years by turning tellers into sellers — that is, by asking frontline staff to peddle a broad ...
    11/26/2015 - 8:14 pm | View Website
  • Closed loop feedback and your customer: What, why and how?
    Steve Earwaker looks at the processes and benefits of an emerging area of customer experience management that is attracting a lot of attention - closed loop feedback.
    11/26/2015 - 5:37 pm | View Website
  • The Big Book of Customer Service Training Games (Big Book ...
    Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach ...
    11/26/2015 - 8:04 am | View Website
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