Turn To Frontline Employees For Customer Insight

To succeed in business you need to know what your customers really want. Companies routinely use conjoint analysis, focus groups, customer panels, and other methods to get this info. But traditional research has its limits. To get a true insider view, turn to your frontline employees. They often get an unfiltered view of how customers interact [...]

Topics:  turn   customer   frontline employees   view   
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    ... to every incoming customer call, and ... a Culture Blast: Before you turn on a ... “Wow, you guys really care about your frontline ...
    04/28/2016 - 5:15 am | View Link
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    04/27/2016 - 9:50 am | View Link
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    ... power, 4.8 million customer accounts ... achieve in planning a four-day visit of frontline employees in March ... his mental wheels must turn ...
    04/26/2016 - 5:10 am | View Link
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  • Case Study: Can an Airline Cut “Turn Times” Without Adding Staff?
    Of course, the problem was easily diagnosed: RSA Ground was trying to do more work with the same number of employees. But Ken knew he couldn ... was angry and on our backs all day because of the customer complaints.” “So the crews need to be bigger?”
    01/27/2016 - 3:14 am | View Link
  • How To Turn a One-Time Buyer Into A Lifetime Buyer
    With that in mind, here are a few tips to turn a one-time buyer into a lifetime buyer ... sure to create customer loyalty. It is important for a business to be consistent with their mission statement and with each customer interaction. Employees should ...
    06/8/2015 - 2:56 pm | View Link
  • Avnet, IBM Unveil Turn-key Hadoop Big Data Platform
    Avnet and IBM have unveiled a turn-key Hadoop solution -- hardware, software and support -- designed for on-premises big data deployments. It's the first of multiple Hadoop bundles that Avnet apparently intends to promote.
    03/18/2015 - 6:12 pm | View Link
  • Can Nikhil Nanda turn around Escorts?
    "You can be consumer-centric only if you know the customer and live his life," says the 40-year-old. Its effect on the employees, Nanda claims, has been transformational. Image: Escorts' social media campaign, #IWantToRideATractor, became a huge hit with ...
    01/21/2015 - 8:54 pm | View Link
  • Corporate Agencies Turn to Home-Based Agents
    An industry shift Atlas’ decision to grow with a distributed workforce, instead of concentrating employees in corporate ... travel agencies are 100% home-based. Another 57% of corporate agencies have at least some of their frontline agents working ...
    07/21/2014 - 7:32 pm | View Link
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  • The impact of CSR on casino employees’ organizational ...
    2.7. Relationship between job satisfaction and customer orientation. The relationship between job satisfaction and customer orientation has been explored in several ...
    05/4/2016 - 12:47 am | View Website
  • Review Reaching and Changing Frontline Employees
    For a major change effort to succeed, you have to mobilize the support of frontline workers—the people actually making the product or delivering the service.
    05/2/2016 - 7:26 pm | View Website
  • Employees Hold the Key to Innovation
    CREATE THE SPACE TO INNOVATE. Line managers and employees occupied with operational issues normally don't have the time to sit around and discuss ideas that lead to ...
    05/2/2016 - 12:52 pm | View Website
  • Birla Sun Life Frontline Equity Fund | Diversified Equity Fund
    Birla Sun Life Frontline Equity Fund is a diversified equity fund that invests across various industries which in turn provide superior growth opportunities.
    05/1/2016 - 8:10 pm | View Website
  • Closed loop feedback and your customer: What, why and how?
    Typically, a frontline employee plays a part in only aa small fraction of the customer lifecycle. For example, two employees at a gym - a receptionist and a personal ...
    05/1/2016 - 2:16 am | View Website
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