Turn To Frontline Employees For Customer Insight

To succeed in business you need to know what your customers really want. Companies routinely use conjoint analysis, focus groups, customer panels, and other methods to get this info. But traditional research has its limits. To get a true insider view, turn to your frontline employees. They often get an unfiltered view of how customers interact [...]

Topics:  turn   customer   frontline employees   view   
  • Hackathons Aren't Just for Coders - Harvard Business Review
    ... to teach the basics of customer-centric ... with current and potential customers and frontline employees. ... process, and look for ways to ...
    06/3/2016 - 11:14 am | View Link
  • Workforce culture, customer focus and employee training impact ... - Yahoo! Finance
    Workforce culture, customer focus and employee training impact ... - Minyanville
    05/19/2016 - 9:19 am | View Link
  • Health & Fitness Guide 2016 - Southwest Orlando Bulletin
    • Actinic keratoses are pre-cancers that can turn into SCC if left ... The nose also has a very important role in the frontline of our defense
    05/18/2016 - 10:53 am | View Link
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  • India Post rides e-commerce wave as villagers turn online shoppers
    It deploys its vast network of about 460,000 employees across 155,000 post offices to take goods ... near Neemrana. One such customer is Sudesh Yadav, a farmer’s wife in Daulat Singh Pura village in Neemrana who refused to accept her parcel of a car ...
    02/20/2016 - 11:00 am | View Link
  • Case Study: Can an Airline Cut “Turn Times” Without Adding Staff?
    Of course, the problem was easily diagnosed: RSA Ground was trying to do more work with the same number of employees. But Ken knew he couldn ... was angry and on our backs all day because of the customer complaints.” “So the crews need to be bigger?”
    01/27/2016 - 3:14 am | View Link
  • Could Newcastle Civic Centre be about to turn green?
    The project is funded by the council’s capital budget - which cannot be spent on frontline services by law. Joyce McCarty, deputy council leader, said: “Like other authorities, Newcastle has had to think outside of the box to deal with the huge and ...
    11/9/2015 - 10:33 pm | View Link
  • How To Turn a One-Time Buyer Into A Lifetime Buyer
    With that in mind, here are a few tips to turn a one-time buyer into a lifetime buyer ... sure to create customer loyalty. It is important for a business to be consistent with their mission statement and with each customer interaction. Employees should ...
    06/8/2015 - 2:56 pm | View Link
  • Barclays cuts 1,700 jobs as customers turn to technology
    Barclays Bank is planning to cut 1,700 frontline jobs across the UK ... branded the decision a “colossal mistake”, warning that customer service could suffer as a result. Cashiers, personal bankers, operational specialists, branch managers and ...
    11/14/2013 - 8:04 pm | View Link
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  • About Us
    Overview. At Welch Allyn, we are pragmatic visionaries focused on helping healthcare providers overcome complex challenges with simple solutions.
    06/20/2016 - 8:15 pm | View Website
  • The chemistry of enthusiasm
    Such questions helped Belgacom, a telecommunications provider in Belgium, reduce the excessive flow of customer inquiries to its call center. Workshops with employees ...
    06/20/2016 - 9:45 am | View Website
  • Employee Newsletter Ideas and Employee Newsletter Samples
    Employee newsletter ideas and employee newsletter samples are part of FrontLine Employee. Edit, customize, and include newsletter articles and content for any workplace.
    06/17/2016 - 5:05 pm | View Website
  • Turn Employees Into Brand Advocates With Case Studies
    Turn your employees into brand advocates and arm them with content to tell your success stories – Content Marketing Institute
    06/16/2016 - 3:55 pm | View Website
  • The ‘moment of truth’ in customer service | McKinsey & Company
    Focus on the interactions that are important to customers--and on the way frontline employees handle those interactions.
    06/15/2016 - 5:43 pm | View Website
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