Turn To Frontline Employees For Customer Insight

To succeed in business you need to know what your customers really want. Companies routinely use conjoint analysis, focus groups, customer panels, and other methods to get this info. But traditional research has its limits. To get a true insider view, turn to your frontline employees. They often get an unfiltered view of how customers interact [...]

Topics:  turn   customer   frontline employees   view   
  • Workforce culture, customer focus and employee training impact ... - Yahoo! Finance
    ... are judged by their employees as ... and failing to put the customer at ... The findings indicate that frontline IT ... clients around the ...
    05/19/2016 - 9:19 am | View Link
  • Health & Fitness Guide 2016 - Southwest Orlando Bulletin
    • Actinic keratoses are pre-cancers that can turn into SCC if left ... The nose also has a very important role in the frontline of our defense
    05/18/2016 - 10:53 am | View Link
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  • Case Study: Can an Airline Cut “Turn Times” Without Adding Staff?
    Of course, the problem was easily diagnosed: RSA Ground was trying to do more work with the same number of employees. But Ken knew he couldn ... was angry and on our backs all day because of the customer complaints.” “So the crews need to be bigger?”
    01/27/2016 - 3:14 am | View Link
  • Could Newcastle Civic Centre be about to turn green?
    The project is funded by the council’s capital budget - which cannot be spent on frontline services by law. Joyce McCarty, deputy council leader, said: “Like other authorities, Newcastle has had to think outside of the box to deal with the huge and ...
    11/9/2015 - 10:33 pm | View Link
  • How To Turn a One-Time Buyer Into A Lifetime Buyer
    It is important for a business to be consistent with their mission statement and with each customer interaction. Employees should be trained on how and what to say to customers to make them come back for more. People want to feel good and do good in their ...
    06/8/2015 - 2:56 pm | View Link
  • Avnet, IBM Unveil Turn-key Hadoop Big Data Platform
    Avnet and IBM have unveiled a turn-key Hadoop solution -- hardware, software and support -- designed for on-premises big data deployments. It's the first of multiple Hadoop bundles that Avnet apparently intends to promote.
    03/18/2015 - 6:12 pm | View Link
  • Push to recover bad loans helps Dhanlaxmi Bank turn the corner
    He attributed the success to the massive support and trust the 88-year-old bank received from institutional and individual customers as well as the efforts of its employees ... The time-tested customer-centric business model was established in place ...
    03/3/2015 - 4:57 am | View Link
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  • Employees Hold the Key to Innovation
    CREATE THE SPACE TO INNOVATE. Line managers and employees occupied with operational issues normally don't have the time to sit around and discuss ideas that lead to ...
    05/20/2016 - 9:42 pm | View Website
  • Review Reaching and Changing Frontline Employees
    For a major change effort to succeed, you have to mobilize the support of frontline workers—the people actually making the product or delivering the service.
    05/20/2016 - 6:11 am | View Website
  • Closed loop feedback and your customer: What, why and how?
    Typically, a frontline employee plays a part in only aa small fraction of the customer lifecycle. For example, two employees at a gym - a receptionist and a personal ...
    05/20/2016 - 5:35 am | View Website
  • The relationship between emotional intelligence, frontline ...
    Highlights • We examine the effects of Emotional intelligence on frontline employee adaptability. • The impact of FLE adaptability on Job Satisfaction and Job ...
    05/19/2016 - 6:44 pm | View Website
  • The chemistry of enthusiasm
    Such questions helped Belgacom, a telecommunications provider in Belgium, reduce the excessive flow of customer inquiries to its call center. Workshops with employees ...
    05/18/2016 - 2:56 pm | View Website
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