Uber Customers Torn Between Scandals And Service

DETROIT - Uber has managed to hold the title of world's largest ride-hailing service despite its seemingly endless string of scandals. Its latest misbehavior involving a data breach cover-up revealed this week could be the impetus for people to ride elsewhere - or keep looking the other way. Hackers were able to steal data for 57 million riders and drivers, and Uber concealed it for a year after paying $100,000 in ransom for the stolen information to be destroyed. Riders and business experts say that while Uber's problems such as workplace sexual harassment, drivers with criminal records and other past infractions are serious, stolen data hits people directly and could make them angry enough to delete the app.

Topics:  detroit    uber   hackers   riders   uber   scandals   service   data   stolen   people   drivers   
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