Steve Flaherty Vietnam War Letters: U.S. Soldier's Letters Finally Reach Home HANOI, Vietnam (AP) — Defense Secretary Leon Panetta and Vietnam Defense Minister Phung Quang Thanh exchanged long-held artifacts Monday collected during the Vietnam war — including letters written ... I'll write again soon." 06/5/2012 - 10:32 pm | View Link
Vietnam OKs wider search for U.S. MIA (AP) HANOI, Vietnam - The Vietnamese government on Monday agreed to open three new sites in the country for excavation by the United States to search for troop remains from the war, the minister of defense told U.S. Defense Secretary Leon ... 06/4/2012 - 3:15 am | View Link
Montana convict found in Vietnam A Great Falls man who was convicted of federal weapons charges in 2005 and has been on the run for nearly four years was deported from Vietnam this week and arrested by U.S. authorities. Keith R. Faherty, 45, was sentenced to 60 months in prison ... 09/9/2010 - 1:00 pm | View Link
Egyptian police fired tear gas to disperse students protesting outside Cairo University in support of the country's ousted Islamist president Tuesday as unrest spread to a second college campus in the capital, a security official and student said.
Across town, students at the Islamic Al-Azhar University in eastern Cairo have clashed with security forces since Sunday as they rally in support of 20 of their peers who have been arrested and charged for protesting against the military-backed authorities.
Since the military removed President Mohammed Morsi from power in early July, Egypt's security forces have conducted a relentless crackdown against the ousted leader's Muslim Brotherhood, killing more than 1,000 of the fundamentalist group's supporters and rounding up most its leaders.
Police fired tear gas to disperse the crowd, set up barbed wire to close off access to the university from the intersection and deployed more armored vehicles as reinforcements, the official said.
The families of two Spanish journalists abducted in Syria by an al-Qaida linked group nearly three months ago appealed publicly for their release Tuesday, after failing to make contact with the captors via intermediaries.
Veteran reporter Javier Espinosa, Middle East bureau chief of El Mundo newspaper, and Ricardo Garcia Vilanova, a freelance photographer who was traveling with him, were taken captive Sept.
The famed Milanese opera house La Scala has confirmed that Riccardo Chailly will be its new musical director, replacing Daniel Barenboim.
Barenboim, 71, joined La Scala with the unofficial title of principal guest conductor in 2006 before becoming musical director in December 2011.
TV commercials and billboards are part of how local hospitals work to attract patients, but the facilities also are striving to bring back the patients who gave them a try.
The hospitals are training every employee, from doctors to custodians to records clerks, in customer service skills such as how to greet patients and how to escort family members to wherever they were going in the hospital.
The results of the customer service efforts are measured in Medicare surveys that ask about patients' experiences, polling them on issues such as whether their bathrooms were clean and whether they would recommend the hospital to a friend.
Their goal is to assess overall patient satisfaction in areas such as doctor communication and how quiet the hospital is when patients are trying to sleep.
 from the surveys, hospital officials decide how they can improve their services.
Improving the quality of services increases patient loyalty, and that helps Johnson Memorial Hospital compete when people have several hospital choices, chief nursing officer Anita Keller told the Daily Journal (http://bit.ly/18FcPHR ).
The hospital has greased or changed cart wheels, created a TV channel playing soothing music, provided white noise machines and trained nurses to ask the patients to let staffers know if they're talking too loudly.
Typically, only new mothers are glad to be in the hospital, so to get good survey results and have patients come back when they need treatment, the hospital staff has to work to make patients' experiences as stress-free and comfortable as possible, McRoberts said.
First and foremost, it's a mission, a ministry, McRoberts said.