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‘Airline math’ might not always add up to refund
American made unrequested changes to my flights several times, resulting in a downgrade to economy class for all but one leg.
There was no offer of a refund for the difference between the cost of the three first-class flights that I paid for and the one first-class flight that I received.
An airline representative told me to submit the request again after I completed the flights, which is not the response that I expected.
American Airlines sold you three flights in first class; it should have delivered them.
If it didn’t, it should have refunded the difference between economy class and first class on the day you purchased the tickets.
Airlines calculate the fare difference on an involuntary downgrade based on the price the day of the flight, not the day you booked the flight.
The numbers work to the airline’s advantage in a big way, because an economy-class ticket is much more expensive on the day of travel.
 the difference between first- and economy-class may be only a few dollars or, strangely, it may have a negative value.
Christopher Elliott is the ombudsman for National Geographic Traveler magazine.
Welcome to Yosemite. Now get out of the valley. There’s way more to the park in the high country. Start with Glacier Point, which offers incredible views of Half Dome and Yosemite valley. If crowds are too thick there, walk or drive a mile south to Washburn Point. Different angle, fewer people.