The financial services industry has been among the slowest to embrace the mobile and other technologies that many consumers crave. Within the industry, insurers probably have been slowest—and their old-fashioned ways are stirring a high level of churn. Insurance customers are generally pleased with their provider. Only 14% of those who submitted a claim in the past two years are unhappy with how it was handled, according to a report from Accenture.

Topics:  insurance   michael costonis   technology   customers   broader   holy grail   related   in   accenture   costonis   fair   claim   switch   process   high   file   services   gather   expect   study   consumers   mobile   report   satisfied   ways   providers   
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