The Work Of Online Volunteers: Why Should They Work Without Pay?

By Shira Ovide, The New York Times Company The volunteers who run our favorite groups on Facebook, Reddit, Nextdoor or Discord can make all the difference between our being part of a treasured community online or a gathering that descends into name-calling chaos. New research that tried to put a dollar figure on this work made me want to explore two questions: Why should those internet community leaders work without pay?

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