Similar Stories to Ai Chatbots Are Taking Over Customer Service, But Most Of Us Would Rather Wait For A Human on Bing News

Christopher Zara, Fast Company
Tue, 04/30/2024 - 5:05pm

Live agents are perceived as being better than bots at most customer service tasks, especially when frustrated consumers are looking for a little empathy. “Please hold for the next available agent.”

Topics: please ai customer service

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Similar Stories to Ai Chatbots Are Taking Over Customer Service, But Most Of Us Would Rather Wait For A Human on Bing News

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