Similar Stories to Integrating Fragmented Customer Conversations Into A Valued Experience Takes Moxie on Bing News

Two discussions are occurring in the marketplace around customer experience, one focused on how to interact, inspire and influence buyers to trust and prefer your brand, the other on what to do post purchase. Reintegrating those conversations into one takes moxie.

BING NEWS:
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    The published version of Forbes’ CEO newsletter delivers the latest news for today's and tomorrow's business leaders and decision makers, delivered to inboxes Sundays.
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    Welcome to modern-day customer service 43% of customers would rather clean a toilet than call customer support.
    05/5/2024 - 3:11 am | View Link
  • Empathy important for customer experience
    Tom Druzynski, service director for West Herr, a large dealership group in Western New York, has taken the first step toward creating a frontline that matches the face of his customers.
    05/4/2024 - 3:01 pm | View Link
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