Kristin Harper Kristin Harper is an author and CEO of Driven to Succeed, LLC, a leadership development company that specializes in market research and brand strategy consulting. In her book "The Heart of a Leader: 52 Emotional Intelligence Insights to Advance Your Career," Harper dives into the mental and emotional skills of successful business leaders. Harper says there are 10 practices in particular that define resilient people — individuals who are able to overcome trauma and 'bounce forward' after a bad experience. These steps include practicing mindfulness, getting in touch with your emotions, reflecting on past mistakes, and developing a healthy support network. Visit Business Insider's homepage for more stories. The year 2020 has brought more than its fair share of trauma — a pandemic, unexpected isolation, sudden deaths, massive job losses, a videotaped murder by a police officer, global protests against systemic racism, and more.