Topics: Telecommunications : Call Centers
Call centers are service operations that handle routine communications by telephone, email, fax, or other electronic means, between an organization and outside parties. The communications typically involve such things as product information, technical support, live messaging, ordering, and telemarketing.
Consulting
Companies which offer consulting services to the call center industry.
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Equipment
Hardware and software products which support the operations of call centers.
Computer Telephony Integration,
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Providers
Call center providers are businesses that handle routine communications by telephone, email, fax, or other electronic means, between an organization and outside parties.
Asia,
North America,
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Software
Software to assist in the development and operation of call centers. CTI and Help Desk software are not shown in this category.
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