This is a preview of The Chatbots in Insurance Playbook from Business Insider Intelligence. Purchase this report. Business Insider Intelligence offers even more fintech coverage with Fintech Pro. Subscribe today to receive industry-changing finance news and analysis to your inbox. Incumbent insurers are using chatbots to transform from passively engaging customers to putting customer engagement at the forefront of their business models. The insurance sector has been far behind other sectors of financial services when it comes to delivering on customer engagement — but today, insurers are tapping advances in chatbot technology to deliver frequent and individualized customer interactions.

BING NEWS:
  • MIT Technology Review
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    04/24/2024 - 1:00 pm | View Link
  • Chatbots’ flaws aren’t stopping tech giants from putting them everywhere
    A newsletter briefing on the intersection of technology and politics. Happy Tuesday! Hope you didn’t invest in Truth Social. Send news tips to: will.oremus@washpost.com. Below: Social media ...
    04/16/2024 - 2:39 am | View Link
  • Mental health chatbots powered by artificial intelligence developed as a therapy support tool
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    04/7/2024 - 12:01 pm | View Link
  • Is AI racially biased? Study finds chatbots treat Black-sounding names differently
    especially as businesses incorporate artificial intelligence into their daily operations – both internally and through customer-facing chatbots. “Companies put a lot of effort into coming ...
    04/4/2024 - 9:02 pm | View Link
  • AI Chatbots Will Never Stop Hallucinating
    One main reason AI chatbots routinely hallucinate stems from their fundamental construction, says Dilek Hakkani-Tür, a computer science professor who studies natural language and speech ...
    04/4/2024 - 1:00 pm | View Link
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