At times it can be difficult to schedule a service call with a cable/phone/internet provider when you notice an issue. So, it’s no wonder Consumerist reader Jack was suspicious of a voicemail he received last week from a someone claiming to be a Comcast employee notifying him that the company had detected poor signals reaching his equipment and offering to send a tech to investigate the issue. The message struck Jack as odd, because, for one thing, Comcast isn’t exactly known for its stellar customer service rapport, and he hadn’t actually noticed anything amiss with his current service. “Hi, this is Jeremy.
Comcast Tests Program That Proactively Calls Customers To Fix Problems
Ashlee Kieler, The Consumerist
Tue, 10/13/2015 - 8:38am
Topics: hi jeremy xfinity on i d let s northwest jenni moyer routine monitoring team is portland doesn t jack charlie herrin senior vp customer experience i consumerist comcast jack the comcast moyer routine monitoring team program customers problems call tech company poor detected tells schedule tools contact part
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