Comment on Long haul to get overcharged frequent-flier miles back

Long haul to get overcharged frequent-flier miles back

A desk agent found two empty award seats on the outbound leg of the trip and gave them to us. Unfortunately, the airline could not find available award seats in the coach cabin for the return leg. United's records probably show that you used your miles to upgrade your daughter and granddaughter on their return flight from Hawaii, but it doesn't have any information about the booking error. When you pay for a ticket, you should receive an e-mail confirmation from the airline. [...] you should always take the confirmation number for the ticket, which is also known as a PNR (Passenger Name Record), to the airport with you. United, like many large companies, records phone calls with customers for "quality assurance purposes."

 

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