Comment on Crowdsourcing And Transparency In Customer Support And Customer Service: Two Key Trends For 2015

Crowdsourcing And Transparency In Customer Support And Customer Service: Two Key Trends For 2015

Applegate, the successful purveyor of humanely raised and slaughtered meats, employs a transparent self-service approach to customer service, making use of a community software platform called “Get Satisfaction.” Applegate regularly fields specific, detailed and emotionally charged questions about both the meat and the packaging in which it is conveyed. Rather than [...]

 

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