Customer finds better deal, but Groupon pockets refund [...] I didn’t read the fine print; I had to make a booking before the end of August 2014. Groupon offered a full refund either to my Visa or to my Groupon account. Both Groupon and the tour operator, Pacific Holidays, confirmed that the vouchers were no longer good or usable. Groupon did not cancel the old order, nor did it credit the full refund to my account. [...] Groupon decided to use the old vouchers on the new trip, which allowed it to keep the $100. [...] asking for store credit is never as advantageous as getting a full cash refund. When you asked for credit, you were essentially giving Groupon an interest-free loan. If you had it to do all over again, you might have just asked for the $3,996 back, and then waited to make another purchase. [...] you could have avoided this entire episode by reading the fine print on the original voucher. Sometimes consumers don’t think the restrictions are meant to be read until it’s too late, which usually benefits the business. According to its records, it never received an “official” request to transfer the funds to your Groupon account.