Delta Air Lines is bringing back the Red Coats, and it hopes they'll make more than a sartorial statement on Hartsfield-Jackson International's terminal and concourses. Red Coats are the "best of the best" airport agents with top customer service skills and the power to resolve problems on the spot, said Gil West, Delta's senior vice president of airport customer service.
Delta Counting On New Red Coats To Boost Service
Business news | ajc.com, Atlanta Journal-Constitution: Business
Wed, 06/03/2009 - 11:14am
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